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FAQ

Platform Governance for NetSuite is change management and compliance software for NetSuite and Salesforce. It helps companies manage change in their systems with confidence. The following are answers to frequently asked questions:

Can Platform Governance for NetSuite provide a SOC1 Report​

Contact your Account Manager to request a SOC1 type 2 report. Reports are available by the end of January. A bridge letter can be provided if necessary.

Platform Governance for NetSuite doesn't issue SOC2 reports.

Platform Governance for NetSuite for NetSuite is built on NetSuite. Platform Governance for NetSuite doesn't have access to or store any of your data outside of your NetSuite platform.

Can Platform Governance for NetSuite be installed in the Sandbox or Release Preview​

Many customers install Platform Governance for NetSuite in their sandbox before installing it in production. The license covers both sandbox and production instances. The bundle can't be installed in release previews.

Is private data transmitted or shared in any way​

Platform Governance for NetSuite is completely contained within NetSuite and Salesforce. It uses the platform's custom records and APIs to create and manage documentation. No data leaves the system at anytime to ensure compliance with data security requirements for critical system and process data. All code and key tools are locked to ensure consistent processes within the application. Access to records can be restricted by role or user using standard NetSuite and Salesforce access controls. In addition, Platform Governance for NetSuite supports a secondary level of audience management for specific processes or objects.

All documentation can be printed, rendered as flat HTML or exported to an external repository and can be reimported and retained for archiving purposes by an authorized user.

What is the time or effort required to use Platform Governance for NetSuite​

The first phase is to get a complete customization documentation library. The Administrator installs the bundle, presses Start Spider, and lets the system run. After a few nights, the system documentation is complete and you can review the results in the Status Report.

User guides and online videos are available to walk you through Clean Up, Script Analysis and other capabilities. Because Platform Governance for NetSuite creates complete documentation and updates on an ongoing basis with your NetSuite and Salesforce records, you can use the pre-built searches or create your own to get instant visibility into your account. Platform Governance for NetSuite greatly reduces the time to find information and identify interdependencies. NetSuite and Salesforce Administrators still need to perform appropriate due diligence and analysis to ensure their actions are appropriate and safe.

Who needs a Platform Governance for NetSuite License? What is the difference between an editor and a viewer?​

Licenses are required for editors of Platform Governance for NetSuite (people who create or edit processes or view customization documentation). No license is required for users who only view documentation. Companies typically start with a small team (the base includes three seats) and add users as usage expands.