Creating a Change Request from a Case

If Enable Case to Change Request Workflow is enabled, you can automatically create a Change Request directly from your Case:

1. Open Lists > Support > Cases.
2. View a Case.
3. Click Create Change Request.

The Change Request is created with the fields specified in the Case to Change Request Field Mapping setup. The Change Request status is set to Not Started.

If the Create Change Request button isn't visible on the Case, the Enable Case to Change Request Workflow isn't enabled. Contact your system administrator.